FAQ
Where is my package?
Orders are processed within 1-2 business days and delivered within 4-6 business days if placed before 17:00. If your order is delayed, contact our customer service team for help.
Where can I find my tracking number?
Once shipped, tracking details will be sent to your email. Check your spam folder if you haven’t received it.
How can I track my order?
Use the tracking number from your confirmation email on our tracking page.
I am not satisfied with my package. What should I do?
Visit our Return & Exchange page to begin a return process.
Need more help?
Reach us at:
- Email: contact@clockncozy.com
- Phone: +16059713303
Shipping Policy Page
We proudly offer free shipping on all orders within the United States.
- Processing Time: 1-2 business days
- Delivery Time: 4-6 business days
- Shipping Time: 5 to 8 days
- Carrier: USPS
Return Policy Page
clockncozy offers a 30-day return policy for unused, original-condition items.
Return Process:
- Contact us at contact@clockncozy.com.
- Approved returns will receive a prepaid return label.
Return Shipping Costs:
- Defective Products: Fully covered by clockncozy.
- Personal Preferences: Fully covered by clockncozy.
Refund Processing:
Refunds are issued to the original payment method within 7 business days after inspection.
Contact Us
If you have any questions or need assistance , feel free to reach out to our customer service team:
- Email: contact@clockncozy.com
- Phone: +1 (564) 212-7138
-
Customer Service Hours:
- Monday to Friday: 8:00 AM – 6:00 PM (EST)
- Saturday and Sunday: 10:00 AM – 4:00 PM (EST)
We strive to respond to all inquiries within 24 hours.
Company Information
- Company Name: CHAUBET LLC
- Company Number: LC014589538
- Postal Address: 340 W Pershing St, Springfield, Missouri 65806, United States